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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

When shopping online, the product you receive should closely match the picture shown. However, variations may occur due to factors like lighting, screen resolution, or manufacturing differences. It’s always a good idea to check product descriptions, customer reviews, and seller ratings to ensure accuracy. If in doubt, contact the seller for clarification before purchasing.

Where can I view my sales receipt?

You can typically view your sales receipt in the confirmation email sent after your purchase or by logging into your account on the seller’s website. Many online stores also provide access to past orders under the "Order History" or "Purchase History" section. If you can't find your receipt, check your spam folder or contact customer support for assistance.

How can I return an item?

To return an item, check the seller’s return policy to ensure it’s eligible for a return within 6 days of purchase. Typically, you need to log into your account, go to the "Order History" section, and request a return. Follow the provided instructions, package the item securely, and use the return label if provided. Once the seller receives and verifies the item, you may get a refund or replacement. If you have any issues, contact customer support.

Will you restock items indicated as “out of stock?”

Restocking of “out of stock” items depends on the seller and product availability. Some items may be restocked soon, while others may be discontinued. To stay updated, check the product page for restock notifications, sign up for alerts if available, or contact customer support for more details.

Where can I ship my order?

You can ship your order to the address you provide during checkout, such as your home, office, or another designated location. Some sellers also offer options for in-store pickup or delivery to package lockers. Before placing an order, check the seller’s shipping policy to ensure they deliver to your desired location.

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