ORDERS
How do I place an order?
Visit our website, select your desired products, add them to your cart, and proceed to checkout by following the provided steps.
How can I track my order status?
Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your shipment through the provided tracking link.
Can I make changes to my order?
Unfortunately, orders cannot be modified once they are placed. Please ensure all details are correct before completing your purchase.
Are customs and duties fees included in the price of my order?
Customs and duties fees vary by destination and are not included in the order price. Customers are responsible for paying these fees upon delivery.
Can I use more than one discount code at a time?
No, only one discount code can be applied per order.
PRODUCT
Refer to our size chart available on each product page to find the correct fit. If you’re unsure, feel free to contact our support team for assistance.
Some products come with a manufacturer’s warranty. For more details, check the product description or contact our team.
PAYMENT
We accept all major credit cards, PayPal, and other region-specific payment methods.
You can use PayPal as an alternative payment method. If PayPal is not available in your region, please contact us for other payment options.
Paypal allows guests to make payments without creating an account. At checkout, select PayPal and proceed as a guest.
Ensure that your payment details (e.g., card number, expiration date) are entered correctly. If the issue persists, contact your bank or payment provider for assistance.
DELIVERY
We ship globally to destinations covered by our shipping providers. Visit our Shipping Info page for more details.
Delivery times vary by location and product. You will receive an estimated delivery time at checkout.
Track your package using the tracking number emailed to you. For any delays, please check for updates on the tracking link.
Tracking updates may take up to 48 hours after your package is shipped. If there’s no update after this time, contact our support team for assistance.
Please check with household members or neighbors who may have accepted the package on your behalf. If it remains missing, contact the delivery provider or our support team.
Contact the delivery provider to reschedule a delivery or arrange for a pick-up at their facilities. If further assistance is needed, reach out to us.
We recommend contacting the delivery provider directly. If you require additional support, reach out to our customer service team to escalate the issue.
RETURN & REFUND
Our return period is 7 days from the date you receive your product. Please note that some products do not qualify for returns. Check the product description before purchasing.
If your order is damaged, defective, or incorrect, please email us with details and photos at [email address]. Our team will assist you in resolving the issue.
Refunds are processed within 5-10 business days after we receive the returned item and inspect its condition.
At this time, we do not offer exchanges. If you wish to replace an item, please return the original item within the policy timeframe and place a new order.